OEM Formenbau und Spritzgussproduktion Hersteller

Custom Parts Manufacturing FAQs

1. Is a Non-Disclosure Agreement (NDA) required to do business with Dimud?

If required, we are open to signing a Non-Disclosure Agreement (NDA) with our clients. However, for Dimud, it is not a mandatory practice.

2. How many types of machining services do you provide?

Dimud specializes primarily in CNC machining, sheet metal fabrication, 3D printing, and vacuum casting. Our core areas of expertise lie in CNC machining and sheet metal fabrication, constituting approximately 80% of our overall business operations.

3. Does Dimud offer finishing options and secondary processes with its services?

Enhanced finishing options and secondary processes are available. Dimud offers 20 more surface finishes, including anodizing, brushing, black oxide, powder coating and others.

4. What is the general lead time for the parts?

For CNC parts without surface treatment, the standard lead time is 5 working days. With surface treament, it will add 2 more days. For steel parts with heat treatment, the standard lead time is 10 working days because the parts need fine machining after heat treatment.
For sheet metal fabrication, the standard lead time is about 5 to 7 working days.

5. My project is urgent, can you give it priority?

Yes, to specific projects, we can shorten the lead time. Let us know when you place the order.

6. What industries use Dimud services?

We serve a variety of industries including medical device, automotive, lighting, aerospace, technology, consumer product, and electronics.

7. Where are the parts made?

All the parts are made in China, then are sent to you via air or sea.

8. What types of files shall I provide to ask a quotation?

We accept native SolidWorks (.sldprt) or ProE (.prt) files as well as solid 3D CAD models from other CAD systems output in IGES (.igs), STEP (.stp), ACIS (.sat) or Parasolid (.x_t or .x_b) format. .stl files are acceptable for 3d printing. Two-dimensional (2D) drawings are also accepted. It is highly recommended to provide both 3D and 2D documentation for the project if possible.

9. I don’t have a 3D CAD model. Can you create one for me?

Yes, we offer design services based on 2d or physical projects at extra cost.

10. What payment terms do Dimud accept?

Customers can make payment via Paypal or bank transfer. 100% payment is general principle. For VIP customers, NET 30 payment terms is acceptable. Check with your project manager about our VIP customs standards.

1. What kind of CNC machines do you have?

If required, we are open to signing a Non-Disclosure Agreement (NDA) with our clients. However, for Dimud, it is not a mandatory practice.

2. What are Dimud' CNC machining capabilities?

Dimud specializes primarily in CNC machining, sheet metal fabrication, 3D printing, and vacuum casting. Our core areas of expertise lie in CNC machining and sheet metal fabrication, constituting approximately 80% of our overall business operations.

3. How many types of metal materials you provide for CNC machining?

Enhanced finishing options and secondary processes are available. Dimud offers 20 more surface finishes, including anodizing, brushing, black oxide, powder coating and others.

4. Do you provide plastics machining services?

Yes, Dimud provides plastic CNC machining services including POM, PP, PC, PMMA, PEEK and others. Check all the materials here.

5. What is the tolerance for Dimud CNC machining?

Our standard machining tolerance is ISO 2768MK. Tight tolerance up to 0.005 can also be met.

6. Can Dimud provide heat treament parts?

We serve a variety of industries including medical device, automotive, lighting, aerospace, technology, consumer product, and electronics.

7. Can Dimud provide surface treatment?

Yes, 20 more surface finishes services are provided.

1.What kind of sheet metal fabrication equipments do you have?

In our sheet metal fabrication workshop, we have CNC punch press,laser cutting machine,bending machine,riveting machine,bench drill,tapping machine,welding machine and laser engrave machine.

2. What are Dimud' sheet metal capabilities?

For one-off to 1000pcs, Dimud can make the parts quickly from 1 to 7 working days. We frequently receive positive feedback from our customers for the support we provide on their urgent projects.

3. How many types of metal materials you provide for sheet metal fabrication?

We have aluminum sheet, stainless steel sheet, copper sheet, SPCC sheet, SAPH sheet, SGCC sheet with different gauge in stock.

4. What is the tolerance for Dimud sheet metal fabrication?

Our standard tolerance is ISO 2768MK.

5. Can Dimud provide heat treament parts?

Yes. Unlike CNC machining, the sheet metal fabrication parts will not have machining service after heat treatment which may look a bit “ugly”.

6. Can Dimud provide surface treatment for sheet metal fabrication parts?

Yes, 20 more surface finishes services are provided including anodizing, powder coating and others.

1. How many types of 3D Printing services do you provide?

SLA,SLS,SLM,MJF,FDM.

2. What is stereolithography(SLA)?

While stereolithography (SLA) is the oldest of all the 3D printing technologies, it remains the gold standard for overall accuracy, surface finish, and resolution. It uses an ultraviolet laser focused to a small point, drawing on the surface of a liquid thermoset resin. Where it draws, the liquid turns to solid. This is repeated in thin, two-dimensional cross-sections that are layered to form complex three-dimensional parts. Material properties are typically inferior to those of selective laser sintering (SLS), but the surface finish and detail are unmatched.

3. What is selective laser sintering(SLS)?

Selective laser sintering (SLS) uses a CO2 laser that draws onto a hot bed of thermoplastic powder. Where it draws, it lightly sinters the powder into a solid. After each layer, a roller lays a fresh layer of powder on top of the bed and the process repeats. Since SLS uses actual engineering thermoplastics, its 3D-printed parts exhibit greater toughness.

4. What is selective laser melting(SLM)?

Selective laser melting (SLM) is a specific 3D printing technique, which utilizes high power-density laser to fully melt and fuse metallic powders to produce near net-shape parts with near full density (up to 99.9% relative density).

5. What is Multi Jet Fusion(MJF)?

Multi Jet Fusion MJF is an industrial 3D printing process that produces functional prototypes and end-use production parts develpoed by HP.

6. What is Fused Deposition Modeling(FDM)?

FDM stands for Fused Deposition Modeling, alternatively referred to as fused filament fabrication (FFF), is the most common 3D printing technology available on the market. FDM printers operate with extruders that are compatible with thermoplastic filaments.

 
1. What materials do Dimud provide for vacuum casting?

ABS-Like,Acrylic-Like,PP-Like,PC-Like,Rubber-Like,Silincone.

2. What colors can I have?

All colors can be provided with precise pantone color matching available.

1. How do you charge for DFM service?

DFM is free of charge. During quotation stage, our engineer will provide DFM suggestion to reduce the machining cost or make it easier for manufacturing.

2. We have received your DFM (Design for Manufacturability) suggestions; however, we do not have a dedicated engineer on our team. Could you assist us with modifying the model?

Simple modifications, such as changing a sharp angle to a rounded corner (R corner), are feasible and will be provided free of charge.

 
1. I only have 2d drawings in pdf, can you make 3d model for us?

Yes, our engineer can assist in creating a 3D model based on the 2D design, and then we will send it to you for confirmation. Please note that it is essential for you, the client, to review the 3D drawings to ensure consistency between the 3D and 2D designs.

2. Why shall I provide 3d since I already have 2d?

3D is a must for CNC programming, while 2D gives clear information for tolerances and surface finishes. 2D is needed for quality check before shipment.

3. I only have 3d model in step, can you make 2d for us?

Yes, our engineer can assist in creating a 2D in pdf based on the 3D design, and then we will send it to you for confirmation. Please note that it is essential for you, the client, to review the 2D drawings to ensure consistency between the 3D and 2D designs.

4. How do you charge for drawing services?

Creating 3D model is priced at 50 USD per drawing, and 2D drafting services are 30 USD perdrawing.

 
1. How many days it will take for me to receive the parts?

For smaller packages, we typically use DHL express shipping. Once the tracking number is provided, you can generally expect to receive your package within 3 to 5 days. For larger shipments, we also offer sea freight services, with an estimated delivery time of 15 to 45 days.

2. When can I get the tracking number?

Tracking numbers are available the day after shipping or emailed to you the day your orders ships.

3. When received, the parts have been dented,what should I do?

Dimud provides professional packaging. If the functionality is not affected, we will get in touch with DHL to discuss compensation matters and reimburse the affected amount to the customer. If the usability is compromised, we will promptly arrange for a re-production, and at the same time, address the compensation issues.

4. I did not receive my parts, what shall I do?

All claims for loss or damage are to be made directly to DHL.  We will assist when necessary.

 
1. The parts I received does not match my drawings in terms of material and tolerances. How can I initiate a return?

Firstly, we require the customer to provide an inspection report highlighting the discrepancies. Then, it will take us about 24 hours to assess whether the parts need to be returned or not. For parts that do not require returning, we will directly arrange for urgent production and shipment. For products that need to be returned, we will provide a return address, and as soon as we receive the returned items, we will promptly arrange for repairs.

2. Who is responsible for the shipping costs associated with returning the product and dispatching the newly produced item?

Dimud will take charge of them.

 

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